Pebbles Terms & Conditions for Nice Apartments
1. Our Contract with Our Guests
Pebbles Rentals Ltd is a booking agent. The registered office address of Pebbles Rentals Ltd is Norfolk Chambers, Norfolk Street, Glossop Derbyshire SK13 7QU, England.
Pebbles Rentals Ltd has the exclusive right to advertise, market and offer for rent properties on the portfolio of SARL Nice Pebbles, a management and real estate company operating in France carrying out seasonal rentals. The registered office address of SARL Nice Pebbles is 20 rue de l’Hotel des Postes, Nice 06000.
All properties advertised are Owner properties. All contracts for the rental of any property listed on our site is directly between our Owners and our Guests, though each and every Owner contracts with SARL Nice Pebbles and has agreed to abide by the Terms and Conditions set out below.
For the avoidance of doubt, we never act as a principal in connection with any of the transaction or services on our site.
Unless the context otherwise requires, words in the singular in these Terms and Conditions shall include the plural and in the plural shall include the singular. Any obligation you in these Terms and Conditions not to do something includes an obligation not to allow that thing to be done.
Use of “we”, “us”, “our” “Pebbles” is a term of convenience to cover any dealings a Guest may have with Pebbles Rentals Ltd, SARL Nice Pebbles or the Owner.
"Guest/You/you" means those persons authorised to occupy the Property by Pebbles in consideration for the applicable rent or fees for the reservation.
"Owner" means the owner of a Property.
"Property/property" means any property rented by an Owner under these Terms and Conditions.
"Reservation Deposit" means the 25% of the total amount of fees payable in respect of any reservation which is required to secure dates for an advertised property.
"Terms and Conditions" means these terms and conditions.
By ticking the box you are confirming that you accept that the booking made is with the agent, Pebbles Rentals Ltd.
By ticking the box you are confirming that in consideration for us providing you with the property that you agree to our Terms and Conditions. You are also confirming that you are over 18 years, have legal capacity, you take full responsibility that all the information you provide about yourself and other members of your party is true and accurate, that you are responsible for all persons who will stay in the accommodation with you and that you take full responsibility for you and your party’s travel insurance. You are welcome to use your own existing policy or consider any policy offered on our site.2. Reservation Deposit
25% of the total amount of fees payable in respect of any reservation is required to secure dates for an advertised property. Until the Reservation Deposit has been paid no reservation can be guaranteed. Should you be booking a property with us within two months of booking, the whole amount will be due to secure the reservation.3. Confirmation of Booking
Upon receipt of either the full payment or the Reservation Deposit, you will receive a personal copy of your booking details (Your Pebbles Passport) and receipt of your payment. You will also receive necessary information to ensure your smooth arrival into Nice. SARL Nice Pebbles will be responsible for your party throughout your stay with us.4. Balance Payment
We will request the balance payment by email, 60 days before arrival. It is your responsibility to ensure the balance is paid. Whilst a payment reminder email will be sent, we cannot be held liable for non-receipt of our email request. Should payment of the balance not be received within 48 hours of the payment request, we reserve the right to cancel the booking and release the dates for alternative reservations. In such circumstances, our cancellation policy will apply.5. Inclusions and Exclusions in the Rental Rate
You will be met by the property agent on arrival. Payment for cleaning and meeting is included in the rental rate. Cleaning of the apartment by our agent on exit (subject to extra charge if, in our reasonable opinion, excessive cleaning is required on exit) and linen and towels are also included in the rental rate. Internet access (where and when available) and utilities are included in the rental rate. 24 hour emergency assistance is also included in the rental rate as is telephone assistance to enhance the enjoyment of your holiday between the hours of 10am - 6pm.
Additional linen and towels and any extra services made on request are not included in the rental rate. Insurance for Guests’ personal items such as luggage, valuables or cash is not included in the rental rate. Unjustified and excessive call outs (in our reasonable opinion) to fix problems in apartments caused by Guests or when Guests are not following instructions correctly are not covered in the rental rate and in our discretion may be charged a minimum of €50 a call out. Examples include, but are not limited to, Guests’ not checking an appliance is plugged into the electricity, not locating the button to turn on the oven hob/stove, not using the correct key, losing keys, leaving keys in properties or leaving set of keys inside the lock of the door.6. Damage and Utility Deposit
The acceptance of these Terms and Conditions means you agree to provide us with a valid credit card at the time of booking and upon arrival. You further agree to us blocking an amount on the card and taking valid payments where appropriate in relation to damage or loss. All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we will require alternative details. For standard apartments it is usual for us to block £500 without prior notice up to seven days before your stay with us. Villas and Luxe properties require higher security deposits which are also blocked from a credit card. Failure to provide a suitable credit card on request will give us the right to terminate the contract with you and you may be asked to leave. Your credit card details will be noted by us and stored for the duration of your stay and for up to one month afterwards. Details will then be destroyed.
By providing your details to us you are authorizing us to charge your card should this be necessary in any circumstances and to apply an administration fee of £100. We are entitled to charge a card to reimburse for damage or other losses for up to £2,000. All utilities are included in the rental price, however, should utility costs be excessive or prohibited telephone calls or films ordered during your stay, we reserve the right to charge your card for the excess amount plus an administration charge of £100.
In the event of any dispute regarding damage, you agree that your card will still be charged as we consider appropriate. The dispute will then be resolved through normal legal channels.7. Check In and Check Out
Our check in time is 4pm. We always try to facilitate an early check in where possible. However, if a guest leaves on the day of your arrival you may not be able to check in until 4pm. We operate flexible times for arrival up to 9pm. After 9pm a surcharge of €60 (payable direct to our self employed agent on arrival) will be incurred. After 11pm a surcharge of €100 (payable direct to our self employed agent on arrival) will be incurred. Agents may refuse guests check-ins after11pm in their discretion. If the check in is refused, Guests are advised to check our website for details of hotels for the night in the event of unexpected delays. Check in will then take place the following morning at a time agreed by the agent and the guest.
Our check out time is 10.30am. We always try to facilitate the leaving of luggage in the apartment where possible. However, if a guest is arriving on the day you are leaving we will ask you to remove your luggage at 10.30am. Storage of luggage is free during the office hours at our office at 20 rue Gioffredo. Outside opening hours we have an arrangement with the Hotel Lafayette (32 rue de L'Hotel des Postes www.hotellafayettenice,com) where our guests can leave luggage for a small fee. The price is approximately 20 euros, payable at reception. This is a price per group, no matter how many suitcases and bags. Use of toilet facilities and Wi-Fi is included in the price. If a very late check out is important to you, consider booking an extra night.8. Cancellation Policy
The Reservation Deposit is non-refundable. Any other monies that we have received from you will be refunded as follows: over 28 days before arrival, 50% will be refunded; over 14 days before arrival, 25% will be refunded. To comply with money laundering regulations, our refunds can only be made by direct payment back to the credit card that the monies were received from. In some cases you may incur your bank's small handling charge for this service. Should you wish to claim for any lost monies through your insurance company, then we will assist as far as possible.9. Making Changes to Your Booking
After our conformation of booking has been issued, any requests for changes must be sent to us in writing, by email or post by the person who made the booking. We cannot guarantee that we will be able to accommodate any changes to your booking, but we will try to do so.
Should you need to change your dates for the property you have booked, you may do so subject to the following. Date changes requested 3 months before your stay will incur an administrative charge of £50. Changing your dates less than 3 months prior to your stay will incur an administrative charge of £100. We cannot facilitate a change of dates less than 1 month before your stay and should a change be necessary our cancellation policy will apply. If you shorten your stay, regardless of the reason, no part refund will be offered.
Changing properties will incur an administration charge of £50 providing the change is requested at least 3 months before your stay. Changing properties less than 3 months prior to your stay will incur an administration charge of £150. We cannot facilitate a change of properties less than 1 month before your stay and should a change be necessary our cancellation policy will apply.
We reserve the right to refuse a date change or apartment change. In such circumstances our cancellation policy will apply.10. Travel Insurance
By accepting these Terms and Conditions you are confirming that you and your party have the necessary insurance and that you take full responsibility for the same.11. Unforeseen Unavailability
If the property becomes unavailable for any reason (such as emergency maintenance, failure of utilities or other problems) we reserve the right to change or cancel your booking. We will offer you two choices: an alternative property, if available, or a full refund of the amount already paid to us. Whilst we will try our best to find you an alternative property, we cannot guarantee that we will be able to do so. For alternative accommodation we are able to offer to you, we reserve the right to ask you to pay the increase in costs if the replacement is advertised at a higher price than your original booking. We will provide you with a refund of the difference if the accommodation we offer is less expensive.
If you do not wish to accept our alternative, a full refund will be given of the amount already paid to you, which will be returned to the credit card you booked with. We will not be responsible to pay any compensation following a change or a cancellation by us. Any amendments or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Our liability is limited to the amount you have paid to us. We will not be liable for any further claim.12. Mechanical, Electric and Technical Failures
We cannot be held liable for any unforeseen mechanical, electrical and technical failures such as television, cable service, internet connection, satellite television, appliances, air-conditioning, etc. We will endeavour to fix or replace machines in the event of failure as quickly as possible. Compensation will be offered as we consider appropriate for the level of disappointment incurred for such failures. Should we offer refunds or alternative accommodation this will be at our absolute discretion.
Where Wi-Fi is advertised in our properties, access is free unless stated otherwise. However, we offer no guarantees that the internet connection will be available for the duration of your stay. Where an internet connection is not available, we operate a policy of a maximum of £20 compensation for up to 7 days stay. We cannot be held responsible for the non-compatibility of your device with the modem.13. Utilities
Pool heating, underfloor outside heating and air-conditioning at larger properties is expensive and use varies between guests so consequently utilities generally are often an extra charge when renting a villa. Guests should note that the weather can have an effect on the temperature of the pool and guests should be aware that heavy rain or adverse weather conditions may mean the pool cannot be realistically heated to a comfortable temperature.
We cannot be held liable for any unforeseen failure of electricity, mains water or gas. In the event of failure that we are unable to rectify within 24 hours, a full refund will be offered to you and you will be required to vacate the property. Where possible, you will be offered an alternative property.
Guests must accept as part of these Terms and Conditions that electricity and mains water supply may not be as reliable as in the UK and natural short breaks in supply do occasionally occur and we cannot be held responsibility for this or any other lack of facility or circumstance which is beyond our control. Apartment building blocks do need to shut off utilities for maintenance from time to time.14. Access to Authorized Personnel
The acceptance of these Terms and Conditions means you agree that persons authorized by us including tradesmen and staff may enter the property during your stay with us to carry out necessary repairs and maintenance as appropriate. We will ensure as far as possible that you are notified of their arrival and will try as far as possible to arrange visits at a time convenient to you, to respect your privacy, and not interrupt your stay.15. Liability
Pebbles Rentals Ltd is not liable for losses incurred through circumstances outside of our control. This includes but is not limited to accident or injury to any member of your party or visitors, loss or damage to any personal goods or property, travel delays, burglary, theft, nearby building works, noisy neighbours, the closure of swimming pools, break down of lifts, bad weather conditions, war, earthquakes, riot, disturbance, traffic congestion, transportation strikes and anything that causes a loss of enjoyment of the property.
Pebbles Rentals Ltd accepts bookings from our guests who are choosing to live like locals. Locals must tolerate any noise or nuisance from building works, neighbouring apartments or utility temporary shut downs. You agree prior to booking that you wish to live as a local and no responsibility or compensation can be offered for the same. Building work and noise are unavoidable as the demand for new accommodation, increased services or works to a busy city take place to improve the lives of the local inhabitants. It will always be the case that at any given week at least one property on our portfolio will suffer building work or construction work, either inside the building, or outside in a neighbouring building, either carried out by local authorities or private developers. Almost all our properties are situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice, nor could we cancel or change your booking as a consequence of these factors.
For circumstances within our control, our responsibility (and that of our Owners) is limited to the amount of rent paid to us for the current booking only.
We accept no liability for personal injury, claims or damages for your misuse of any safety systems available on the property or negligence of use of stairs, balconies, terraces and wet floors or any other everyday household hazards. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by applicable law. We shall not be liable to you or your party or any Guest, whether in contract, tort (including negligence), for breach of statutory duty (whether under the French Civil Code or otherwise), or otherwise arising under or in connection with this agreement for loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill, loss of use or corruption of software, data or information, any indirect or consequential loss. Our total liability whether to you or your party and any Guest, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions shall be limited in respect of all claims (connected or unconnected) in any consecutive 12 (twelve) month period to the equivalent of the total charges paid by to us pursuant to these Terms and Conditions in that period.
All Owners carry public liability insurance and landlord insurance as part of the terms and conditions with SARL Nice Pebbles.16. Website Details
It is your responsibility to satisfy yourself that the style, type, standard and location of the accommodation chosen suits your purpose. All necessary information to do this is on our website and we are here to answer any questions you may have prior to booking. Guests are asked to read the particulars pages carefully including previous guest comments and the advertised amenities and to verify any aspect Guests consider unclear prior to booking.
Descriptions of the property are subjective and are used in good faith as an opinion and NOT as a statement of fact. Please make further specific enquires to ensure that our descriptions are likely to match any expectations you may have of the property.
All guests must accept that the accommodation offered is a second home that is offered for rental when the Owner is not using it. Therefore, accommodations vary and some aspects of decoration or furnishings may or may not be agreeable universally. Every effort is made to ensure that the property is to an acceptable standard based upon our knowledge of the area, our monthly property checks and feedback from our Guests.
If you have any disabilities or health issues that may need special provisions it is extremely important that we make the necessary arrangements for your stay with us to go smoothly. We insist that you contact us on +44 (0)161 471 1006 before completing any reservation on-line to ensure the accommodation is suitable for you.17. Pets
For the comfort of all guests, we are afraid we do not allow pets.18. Behaviour
The person providing their contact details at the time of booking shall be liable for the good behaviour of all guests in the party. Failure to behave in a proper manner with respect for neighbours and property will be construed as a breach of our Terms and Conditions. Should complaints be received from neighbours or should we be informed of any damage to the property (caused by you or your party) you will be asked to vacate. Should we ask you to leave in these circumstances then no refund will be offered. In the event that you or any member of your party still occupy the property within 60 minutes of formally being asked to leave, we reserve the right to charge the authorised credit card with the fixed amount of £500. We will not be liable for any associated costs or further claims by you or your party and you will forfeit any damage deposit and prepaid rental.19. Breach of Terms and Conditions
Should you breach our Terms and Conditions, your breach will terminate our agreement with you immediately. We will ask you to leave the property immediately. Should we ask you to leave in these circumstances then no refund will be offered. Should you or your party refuse to leave immediately then we reserve the right to charge the authorized credit card with the fixed amount of £500 plus the daily rate of the property or such other amount that is equivalent to our genuine pre-estimate of loss suffered or likely to be suffered as a consequence. We will not be liable for any associated costs or further claims and you will forfeit any damage deposit and prepaid rental.20. Our Responsibility for our Advertised Properties
All properties managed by SARL Nice Pebbles have been personally vetted by Pebbles Rentals Ltd before advertising on this website. We have a duty to select the accommodation providers with reasonable care and skill. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider of the accommodation with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
Nice Pebbles SARL are responsible for all property maintenance and standards of accommodation within our portfolio so that every effort is made to adhere to our high standards. However, we cannot be responsible for decorative failings which may from time to time occur such as wear and tear.
For individual property descriptions and photos, these are accurate to the best of our knowledge and every effort is made to constantly update the information. Occasionally however, furnishings and other aspects of a particular property may change or vary for reasons beyond our control and for which we cannot accept responsibility.21. Your Responsibilities during your Stay and on Departure To Avoid Additional Charges
It is your responsibility to keep windows and doors closed whilst air-conditioning is in use within the property, and not to leave the air-conditioning on whilst the property is unoccupied. Excessive use of air-conditioning will be charged for.
The maximum occupancy (excluding infants) is determined by the number of bedrooms, and the bedroom accommodation. For example, a property with one double or king size bed has a maximum occupancy of two people (excluding infants). A property with two double beds and a single bed has a maximum occupancy of five people (excluding infants). Any over occupation of a property which has not been previously agreed to, in writing, and prior to the stay, will result in additional charges. If the property cannot feasibly support the extra occupation due to a risk of health or safety or other issues, then you will be asked to vacate the property immediately and no refunds or compensation will be payable in such circumstances.
You must vacate the property on time. Due to the inconvenience it can cause to arriving guests, we reserve the right to charge for additional occupancy on a daily basis if the property is not vacated at the agreed time.22. Lost Property
Any items found after our guests' departure will be held by the company in our Lost Property box for two months. Any item not claimed after this period, will be destroyed or given to charity. Should our guests contact us to retrieve an item, we will send back to our guests if found. There will be an administration fee of 50 GBP to cover the costs of email correspondence, packaging, weighing, queuing at the post office and other time lost in returning the item to our guest. This will be in addition to the cost of postage. A guest may prefer to arrange private retrieval and delivery through a courier of their choice. The item will be sent once Pebbles has received written confirmation from the guest that they agree that we can charge their credit/debit card and once we have successfully taken payment .
23. Complaints and Remedies
If you have a problem during your stay, please inform the SARL Nice Pebbles (the local management company) immediately, who will endeavour to put things right. If your complaint is not resolved locally please contact Pebbles Rentals Ltd direct on +44 (0)161 471 1000 or email firstname.lastname@example.org or in writing to Norfolk Chambers, Norfolk Street, Glossop SK13 7QU and we will do our very best to sort out the problem for you.
Pebbles Rentals Ltd cannot accept any responsibility once customers have returned home if this procedure has not been followed. If the problem has not been resolved to your satisfaction after giving Pebbles Rentals Ltd every opportunity to find a solution during your stay, please follow this up within 28 days of your return home giving your booking reference and all other relevant information. If you do not do this we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the property and this may affect your rights under this contract. Please bear in mind that we are only liable to compensate you in line with these booking conditions.
Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to arbitration or court. We agree that the courts of England and Wales have jurisdiction and English law applies.
In the event of a dispute between SARL Nice Pebbles and or the Owner and you (issues that occur in the jurisdiction of France) we will seek to resolve the dispute through the regulatory body, FNAIM or through the Owners’ public liability insurance.
Should legal proceedings be considered absolutely necessary Pebbles Rentals Ltd will accept service of proceedings at our registered office address of Norfolk Chambers, Norfolk Street, Glossop Derbyshire SK13 7QU.
If legal proceedings be considered absolutely necessary against SARL Nice Pebbles then proceedings should they can be served at 20 rue de la Hotel des Postes, Nice 06000 as appropriate.
If legal proceedings should be considered absolutely necessary against an Owner (the Principal) then we will request permission to disclose their details to you for service of proceedings.
In making your booking you consent to this information being passed onto the relevant persons. For example, it will be essential that we pass on the information you provide to us to SARL Nice Pebbles so they can prepare the property, meet you, and look after you during your stay. They will need to know your arrival times and departure times, contract details etc. We will take full responsibility for ensuring that correct security measures apply to protect your information and we will not pass on private information to any person such as address and phone number to any person not responsible for part of your accommodation and travel arrangements.
We may use the information you give to us as part of our overall improvement to the site and to support our own marketing and promotion efforts. Like many websites, we use "cookies" to enable us to personalise your visits to our site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our site and other websites.
Like all websites, our servers may automatically record information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from this data.
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. The information we collect or record may be encrypted on back-up files and stored securely away from our offices. Only contractors or employees who need the information to perform a specific job are granted access to personally identifiable information.