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RIVIERA PEBBLES

Riviera Pebbles Rentals: Terms And Conditions Of Use

We are Pebbles Rentals Ltd. Our Terms and Conditions must be accepted prior to completion of the booking process for your rental property on the French Riviera.

1. Our Contract with Our Guests

By ticking the box you are confirming that in consideration for us providing you with the property that you agree to our Terms and Conditions. You are also confirming that you are over 18 years, you are responsible for all persons who will stay in the accommodation with you and that you take full responsibility for you and your party's travel insurance. You are confirming that you will not allow anymore people to sleep in the Property than you have indicated upon booking. We only allow for the number of guests at a property as indicated in the property description with the exception of children less than four years who may sleep in a travel cot. Further you are confirming that you will respect the property and will not hold parties or any other gathering without our express consent prior to booking.

2. Reservation Deposit

25% of the total of any reservation is required to secure dates for an advertised property. Until the Reservation Deposit has been paid no reservation can be guaranteed. Should you be booking a property with us within two months of booking, the whole amount will be due to secure the reservation.

3. Confirmation of Booking

Upon receipt of either the full payment or the Reservation Deposit you will receive a personal copy of your booking details and receipt of your payment. You will also receive all necessary information to ensure your smooth arrival into Nice.

4. Balance Payment

We will request the balance payment by email. It is your responsibility to ensure the balance is paid. We cannot be held liable for non-receipt of our email request. Should payment of the balance not be received within 48 hours of the payment request, we reserve the right to cancel the booking and release the dates for alternative reservations. In such circumstances, our cancellation policy will apply.

5. Inclusions and Exclusions in the Rental Rate

You will be met by the property agent on arrival. Payment for cleaning and meeting is included in the rental rate. Cleaning of the apartment by our agent on exit (subject to extra charge if excessive cleaning is required on exit) and linen and towels are also included in the rental rate. Internet access where and when available and utilities are included in the rental rate. 24 hour emergency assistance is also included in the rental rate as is telephone assistance to enhance the enjoyment of your holiday between the hours of 10am - 6pm.

French taxe de Sejour, telephone calls (where a phone is provided), additional linen and towels extra services made on request are not included in the rental rate. Insurance for Guests' personal items such as luggage, valuables or cash is not included in the rental rate. Unjustified and excessive call outs to fix problems in apartments caused by Guests or when Guests are not following instructions correctly are not covered in the rental rate and in our discretion may be charged at 50 euros an agent call out.

6. Damage and Utility Deposit

The acceptance of these Terms and Conditions means you agree to provide us with a valid credit card at the time of booking and upon arrival. You further agree to us blocking an amount on the card and taking valid payments where appropriate in relation to damage or loss. All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we will require alternative details. For standard apartments it is usual for us to block 500 without prior notice up to seven days before your stay with us. Villas and Luxe properties require higher security deposits which are also blocked from a credit card. Failure to provide a suitable credit card on request will give us the right to terminate the contract with you and you may be asked to leave. Your credit card details will be noted by us and stored for the duration of your stay and for up to one month afterwards. Details will then be destroyed.

By providing your details to us you are authorizing us to charge your card should this be necessary in any circumstances and to apply an administration fee of £100. We are entitled to charge a card to reimburse for damage or other losses for up to £2,000. All utilities are included in the rental price, however, should utility costs be excessive or prohibited telephone calls or films ordered during your stay, we reserve the right to charge your card for the excess amount plus an administration charge of £100.

In the event of any dispute regarding damage, your card will still be charged as we consider appropriate. The dispute will then be resolved through normal legal channels.

7. Check in and Check Out

Our check in time is 4pm. We always try to facilitate an early check in where possible. However if a guest leaves on the day of your arrival you may not be able to check in until 4pm. We operate flexible times for arrival up to 9pm. After 9pm a surcharge of 30 euros (payable direct to the self employed agent on arrival) will be incurred. After 11pm a surcharge of 50 euros (payable direct to the self employed agent on arrival) will be incurred. Agents may refuse guests check-ins after midnight in their discretion. Check in will then take place the following morning at a time agreed by the agent and the guest.

Our check out time is 10.30 am. We always try to facilitate the leaving of luggage in the apartment where possible. However if a guest is arriving on the day you are leaving we will ask you to remove your luggage at 10.30 am. If a very late check out is important to you, consider booking an extra night.

8. Cancellation Policy

The Reservation deposit is non-refundable. Any other monies that we have received from you will be refunded as follows: over 28 days before arrival, 50% will be refunded; over 14 days before arrival, 25% will be refunded. Less than 14 days before arrival there will be no refund. To comply with money laundering regulations, our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank's small handling charge for this service. Should you wish to claim for any lost monies through your insurance company, then we will assist as far as possible.

9. Making Changes to Your Booking

Should you need to change your dates for the property you have booked, you may do so subject to the following. Date changes requested 3 months before your stay will incur an administrative charge of £30. Changing your dates less than 3 months prior to your stay will incur an administrative charge of £60. We cannot facilitate a change of dates less than 1 month before your stay and should a change be necessary our cancellation policy will apply. If you shorten your stay, regardless of the reason, no part refund will be offered.

Changing properties will incur an administration charge of £50 providing the change is requested at least 3 months before your stay. Changing properties less than 3 months prior to your stay will incur an administration charge of £100. We cannot facilitate a change of properties less than 1 month before your stay and should a change be necessary our cancellation policy will apply.

We reserve the right to refuse a date change or apartment change. In such circumstances our cancellation policy will apply.

10. Travel Insurance

By accepting these Terms and Conditions you are confirming that you and your party have the necessary insurance and that you take full responsibility for the same.

11. Unforeseen Unavailability

If the property becomes unavailable for any reason (such as emergency maintenance, failure of utilities or other problems) we will offer you two choices: an alternative, if available, or a full refund of the amount already paid to us. Whilst we will try our best to find you an alternative property, we cannot guarantee that we will be able to do so. Our liability is limited to the amount you have paid to us. We will not be liable for any further claim.

12. Mechanical, Electric and Technical Failures

We cannot be held liable for any unforeseen mechanical, electrical and technical failures including but not limited to lifts, television, cable service, internet connection, satellite television, appliances, air-conditioning etc. We will endeavour to fix or replace machines in the event of failure as quickly as possible. Compensation will be offered as we consider appropriate for the level of disappointment incurred for such failures. Should we offer refunds or alternative accommodation this will be at our absolute discretion.

Where Wi-Fi is advertised in our properties, access is free unless stated otherwise. However, we offer no guarantees that the internet connection will be available for the duration of your stay. Where internet connection is not available we operate a policy of a maximum of £20 compensation for up to 7 days stay. We cannot be held responsible for the non-compatibility of your laptop with the modem.

13. Utility Failure

We cannot be held liable for any unforeseen failure of electricity, water or gas. In the event of failure that we are unable to rectify within 24 hours a full refund will be offered to you and you will be required to vacate the property. Where possible, you will be offered an alternative property.

14. Access to Authorized Personnel

The acceptance of these terms and conditions means you agree that persons authorized by us including tradesmen, staff and agents may enter the property during your stay with us to carry out necessary repairs and maintenance as appropriate. We will ensure as far as possible that you are notified of their arrival and will try as far as possible to arrange visits at a time convenient to you, to respect your privacy, and not interrupt your stay.

15. Liability

Nice Pebbles Ltd (incorporating Nice Pebbles SARL and Riviera Pebbles Ltd) is not liable for losses incurred through circumstances outside of our control. This includes but is not limited to accident or injury to any member of your party or visitors, loss or damage to any personal goods or property, travel delays, burglary, theft, nearby building works, noisy neighbours, the closure of swimming pools, break down of lifts, bad weather conditions, war, earthquakes, riot, disturbance, traffic congestion, transportation strikes and anything that causes a loss of enjoyment of the property.

Nice Pebbles Ltd (incorporating Nice Pebbles SARL and Riviera Pebbles Ltd) accepts bookings from our guests who are choosing to live like locals. Locals must tolerate any noise or nuisance from building works, neighbouring apartments or utility temporary shutdowns. You agree prior to booking that you wish to live as a local and no responsibility or compensation can be offered for the same.

For circumstances within our control, our responsibility (and that of our Owners) is limited to the amount of rent paid to us.

We accept no liability for personal injury, claims or damages for your misuse of any safety systems available on the property or negligence of use of stairs, balconies, terraces and wet floors or any other everyday household hazards.

16. Website Details

It is your responsibility to satisfy yourself that the style, type, standard and location of the accommodation chosen suits your purpose. All necessary information to do this is on the website and we are here to answer any questions you may have prior to booking. All our properties are exclusively managed by us and any advertisements on external advertising sites lead back to our site. We cannot be responsible for discrepancies on any sites other than our own site www.rivierapebbles.com.

17. Pets

We do not allow Pets.

18. Behaviour

The person providing their contact details at the time of booking shall be liable for the good behaviour of all guests in the party. Failure to behave in a proper manner with respect for neighbours and property will be construed as a breach of our terms and conditions. Should complaints be received from neighbours or should we be informed of any damage to the property (caused by you or your party) you will be asked to vacate. Should we ask you to leave in these circumstances then no refund will be offered. In the event that you or any member of your party still occupy the property within 60 minutes of formally being asked to leave, we reserve the right to charge the authorised credit card with the fixed amount of £500. We will not be liable for any associated costs or further claims by you or your party and you will forfeit any damage deposit and prepaid rental.

19. Breach of Terms and Conditions

Should you breach our Terms and Conditions, your breach will terminate our agreement with you immediately. We will ask you to leave the property immediately. Should we ask you to leave in these circumstances then no refund will be offered. Should you or your party refuse to leave immediately then we reserve the right to charge the authorized credit card with the fixed amount of £500 plus the daily rate of the property. We will not be liable for any associated costs or further claims and you will forfeit any damage deposit and prepaid rental.

20. Our Advertised Properties

All properties managed by Nice Pebbles and Riviera Pebbles have been personally chosen by us as part of our portfolio for our guests. One of the Pebbles Team is responsible for the property and every effort is made to adhere to our high standards.

21. Governing Law

For the benefit of the majority of our guests and owners (whose first language is English) this agreement is governed by English jurisdiction under the laws of England and Wales.

22. Remedies

In the event of a dispute between us and you, we will seek to resolve the dispute by mediation in the Courts of England and Wales. Should legal proceedings be considered necessary we will accept service of proceedings at our registered office address of 94 Holland Street, Manchester M34 3PZ. We will also accept service of proceedings by email at legal@nicepebbles.com . We do not accept service of proceedings by fax.