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RIVIERA PEBBLES

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Staying in a Riviera Pebbles Rental Property: Frequently Asked Questions for Guests

Simple, Efficient and Stress Free from Booking, to Arrival, to Departure

What to Expect When Booking with Riviera Pebbles

1. Real time availability, pricing and credit card booking facility

Take advantage of our on-line booking facility. If you can find all you need to know on the website, you can choose your apartment and dates, and book through our secure on-line server all within a few minutes. Availability is in real time, so if the rental property shows as available Ė it is. Prices are also set by the system and are also correct and up to date at all times.

2. If you have questions before booking

For specific holiday apartment questions you can call our office in Nice on 00 33 (0)4-97-20-27-30 or you can email us at info@rivierapebbles.com. You can expect a response to your email within 24 working hours. Our office hours are:
Monday - Friday 9:30am -12, 12:30 Ė 5:30pm and Saturdays during Summer, closed Sundays. Our UK office is open 9am Ė 9pm Monday Ė Saturday and 9am - 6pm on Sunday (French time). Guests may find answers to their questions on our FAQs or the Particulars Box of each apartment listing.

3. Immediately after booking Ė the payment structure

On booking on-line you will pay either a 25% non-refundable booking deposit if you are booking for a stay with us over two months away, or the whole amount for a stay less than two months away.

You will immediately receive a confirmation of booking email from our on-line system. (If you donít, itís almost always in your spam folder).

Two months before your arrival you will receive an automated payment request for the remainder of the payment.

Separately, you will also receive our automated arrival email. This gives you details about your rental property, your designated concierge assistant for arrival and during your stay and general directions and information.

You will receive a link to your guest login area on our site. This will invite you to enter your arrival and contact details into our system so we can ensure your smooth arrival and the best start to your holiday.

4. Staying with us: your arrival

You will have sent us detailed through our automated form about your preferences of where you would like to meet on the first day of your holiday. You will have chosen one of a few options. If you arriving by public transport the most popular are the bus station or the nearest tram station. If you are coming by taxi or airport transport guests usually prefer to meet at the apartment.

If you are arriving after 4pm you will be met at your chosen time (we keep in touch on the day) and immediately taken to your rental apartment by your designated Pebbles Rep.

If you are arriving earlier than 4pm, we will try to prepare your apartment and to check you in early. When we canít check you in early, (because of a same day changeover) you can either leave your bags in the rental property whilst it is being prepared for you, or leave your luggage at our shop. We wonít leave you struggling with your luggage until the check in time.

You will be taken and shown around your new home. You will be given tailored advice on what to do, where to go etc. You can enjoy our complimentary basket of goodies, our Guide, and our exclusive discount offers with local businesses for Pebbles guests. You can call us during your stay if you need anything, or pop into our office.

5. Your departure

Our official check-out time is 10.30am, but we will accommodate late check outs, or the storage of luggage in the apartment, where we can. When we canít, you can leave your luggage, free of charge at our office on the first floor of 37 rue l'Hotel des Postes (as long as you are dropping off and picking up in normal office hours, please be aware of any bank holidays which are detailed in our welcome files).

What you can expect from Pebbles rental apartments

Choosing the right holiday rental apartment

Which floor is my apartment on

Renting an apartment for less than one week

Inclusions in the price

What extras and lifestyle packages do we offer

How to book a rental apartment with us

How to pay for your rental apartment

Arriving at your rental apartment

Check in time for your rental apartment

Check out time for your rental apartment

Security deposit to cover loss or damage during your stay

Our pet policy in our rental apartments

Our smoking policy in our rental apartments

Cancellation Policy

Changing my booked dates

Changing my booked holiday apartment

Refund Policy

Privacy Policy

Complaints Procedure

Foreign & Commonwealth Office (FCO) travel advice



What can I expect from a Nice Pebbles or Riviera Pebbles rental apartment in Nice, Cannes or Antibes? Can you help me choose the right holiday rental ?

We know that booking a holiday rental apartment in Nice or the French Riviera, can be a daunting prospect if you are used to staying in a hotel.

Please use our website to learn more about the area you are considering staying in. The area info pages on our EXPLORE section can greatly help you decide on the right neighbourhood for your Nice apartment rental. There are also area pages for Cannes and Antibes on the EXPLORE section.

We try to give as detailed and honest description of the holiday rental properties in our portfolio, with the advantages and any drawbacks of each one.
Please check the testimonials on our sites, and also the external reviews.

Rental apartments, especially their location, can be ideal for one type of guest, and not for another. We want to make sure you find the perfect self-catering apartment for you. We are here to answer any questions on the telephone or by email. Please let us help you find the right holiday rental apartment for you and your friends or family.

Which floor is my apartment on ?

In European terms, the floor at street level is called the ground floor. We refer to the floor above this as the first floor (this is what north Americans would call the 2nd floor).

Can we stay for less than one week?

Of course. We appreciate that you might like to come for a long weekend, or take advantage of inexpensive weekday flights. You can check the prices for any length of stay on the automated system. For longer stays, it is best to email us for a price since we may be able to offer a discount.

What is included in the price?

Our price includes one of our representatives meeting you on arrival, a basic grocery pack to get you started in the apartment, all utilities, and cleaning the apartment at the end of your stay. Your bed will also be freshly made up with Egyptian cotton linen and towels will be laid out for your use. You will have our contact mobile number to use during your stay to deal with any difficulties which may arise. You will be entitled to use our free luggage store and concierge service.

What extras and lifestyle packages do we offer?

Make your stay even better with one of our additional packages. We offer baby-cots, high-chairs, beach towels, additional linen, mid-stay apartment cleaning, airport transfers and loads more. Our lifestyle packages have been tailor made for you.

How do I pay for my holiday rental apartment?

Mirko Media Ltd accepts payment through all major credit and debit cards online through our website. We can also accept payment by bank transfer. Please contact us for more information.

How do I book?

You can book on-line at any time. Should you prefer not to do this, or have difficulties you can ring us during the hours of 10am - 12 noon Monday to Friday and we will help you process your booking. Or you can send us an email and we will take it from there. We ask for a deposit to book the apartment of 25% of the value of the booking to secure the dates. This deposit is non-refundable. Two months before arrival, we will request the remaining balance for your stay. There are no hidden or extra charges. Additionally, any extra services such as one of our packages will be added to the balance. If you want more information on this, please see our Terms and Conditions.

How will I know how to get to my holiday rental apartment?

Whether your holiday rental apartment is in Nice, Cannes or Antibes, we meet all of our guests personally and take you to your rental apartment to ensure the start of your holiday is as stress free as possible. Once we have received your deposit, we will send you detailed information about the location of the holiday rental property and suggestions of where to meet.

We give you several choices of where to meet including a local cafe bar, the bus station, the nearest tram station and outside the apartment for those arriving by taxi. You will also receive all details of the agent responsible for your party during your stay. You will also have access to your agent for the duration of your stay in one of our apartments so you can ask any questions. You are also welcome to pop by our office at any time.

We want to make sure you have the best possible experience in the rental apartment you have booked through Riviera Pebbles.

What time can I check into my holiday rental apartment?

Our standard check-in time is 4pm, if you have opted for our standard Meet and Greet check-in. We will facilitate an earlier check-in where we can. If an earlier check-in is important to you, then you have the option of choosing a Hello&Go Travel Extra or a Transfer with keys. Both can be ordered on the Travel Extras page up to five days before your arrival. These options secure an earlier check-in time of 1pm. If you are arriving after 8pm, then you have the option of either choosing a special late arrival meet and greet service at a cost of £72, or a special late arrival taxi transfer from the airport or train station. The driver of the taxi will provide you with keys to the property. We cannot guarantee meetings after 11pm, it is in our agents' discretion if you are delayed and will depend on their personal circumstances. If it is possible that you could be delayed until after 11pm, please take a note of airport hotel. Details are on your Pebbles Passport. You do not need to check in after hours. To avoid any charges, you are welcome to stay in a hotel and check in the following morning at no charge.

What time must I check out of my holiday rental apartment?

Check-out time is 12 noon. Later check-outs can be secured for a fee on our Travel Extras page, up to five days before arrival. We do offer a luggage storage facility in our office. This is situated at 37 rue de l'Hotel des Postes, in close proximity to the Tramway and Place Massena. This service is free. If you have a late flight on your departure day, then please consider using this service since we can never guarantee you will be able to leave luggage in an apartment after the 12 noon check out. Outside of opening hours we have an arrangement with the Hotel Lafayette (32 rue de L'Hotel des Postes) where our guests can leave luggage for a small fee. The price is 20 Euros, payable at reception. This is a price per group, no matter how many suitcases and bags. Use of toilet facilities and Wi-Fi is included in the price.

Do I have to pay a security deposit and how is it taken?

When you book with us you agree that we can hold your credit card as a security deposit, detailed in our Terms and Conditions. We work in the same way a hotel or car rental agency does: we authorise the card but do not take funds unless damage or loss occurs.

Are pets allowed in your rental apartments?

We are afraid pets are not welcome in the apartments.

Is smoking allowed in the apartments?

No, smoking is not permitted in any of our holiday rental apartments.

What if I need to cancel my booking of my rental apartment ?

The 25% paid on booking the apartment is not refundable. Any other monies are the owners monies and it will depend what cancellation policy the owner has chosen. Owners decide between a FIRM, FLEXIBLE or RELAXED policy. You can see which policy they have chosen on the listing page in the PARTICULARS section. When funds are due to you, to comply with money laundering regualtions, our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank’s small handling charge for this service. Riviera Pebbles cannot refund monies any other way to avoid the risk of inadvertently “cleaning” money. We thank you in advance for your understanding. Should you wish to claim for any lost monies through your insurance company, then we will assist as far as we possibly can.

What if I need to change my booking dates of my rental apartment ?

Changing dates will require us to update the owner, the cleaners, our assistants and the calendars. There will therefore be an administration charge of £50 for date changes over 3 months before your arrival and £100 for date changes less than 3 months before your arrival. Please see our Terms and Conditions for more information. We may not always be able to accommodate date changes, but will try to do so where possible. If we cannot change your dates and you no longer wish to stay with us, our cancellation policy will apply.

What if I want to change my booked apartment to a different one ?

Changing apartments will require us to deal with two owners, update two sets of calendars, updating assistants and cleaners for two rental apartments. There will therefore be an administration charge of £50 for apartment changes over 3 months before your arrival and £150 for changes less than 3 months before your arrival. We may not always be able to accommodate apartment changes, but will try to do so where possible. If we cannot accommodate a move to another rental apartment and you no longer wish to stay with us, our cancellation policy will apply.

When can I expect a refund on the monies I have paid for my rental apartment in Nice, Cannes or Antibes?

We will pay refunds as soon as possible, but never later than thirty days of receiving your cancellation and the funds will be returned to the credit/debit card account they were received from. Please see our Terms and Conditions for more information.

What is your privacy policy?

We will retain the information about yourself that you give our agents, but we will not share any information with anyone outside Riviera Pebbles Ltd, Nice Pebbles Ltd or Pebbles Concierge unless ordered by a court, and will treat all information as confidential. However, direct employees and contractors of Riviera Pebbles Ltd, Nice Pebbles Ltd and Nice Pebbles SARL may have access to your information during the normal course of their work. You can rest assured we will never sell or give away any information about you.

Riviera Pebbles core privacy principles:

1. We will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy and/or with your explicit consent.
2. Third parties are not permitted to sell the information we provide to them, to market directly to you, or to disclose it in any other way without your explicit consent.
3. We share your personal information with Internal Service Providers for our operations only to facilitate or outsource a Riviera Pebbles service or operation when necessary and under confidential restrictions.
4. We share your personal information with other Riviera Pebbles members in accordance with our Privacy Policy to help facilitate transaction and to allow members to contact you.
5. We disclose limited personal contact information to verified requests by law enforcement and government officials who conduct criminal investigations, and require a court order for additional personal information, in accordance with our Privacy Policy.
6. We will provide you with notice if our privacy policy changes.

Complaints Procedure?

Itís worth pointing out that at Pebbles less than 1% of our customers have ever complained for every year we have traded. We strive for the same statistics for 2016 and beyond. If you do have a complaint that we canít resolve, you can access the European Commission Online Dispute (ODR) Resolution platform. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Foreign & Commonwealth Office (FCO) travel advice

The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For the latest travel advice from the Foreign & Commonwealth Office click here.

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